Refund policy
At Change Everything, we carefully curate the furniture and decor we carry, and we want you to feel confident in the pieces you choose for your home. Because furniture returns require additional handling, labor, transportation, storage, and merchandising, the following policies apply to purchases made through Change Everything Furniture & Design Solutions.
Refunds and Exchanges
Eligible in-stock merchandise may be returned within 5 days of delivery or pickup for store credit, provided the merchandise is in new, unused, unaltered, undamaged, and resalable condition.
Proof of purchase, such as an order number or sales receipt, is required for all returns, exchanges, and merchandise claims.
All returned merchandise will be inspected by Change Everything before store credit is issued. Merchandise that does not meet the return-condition requirements may be refused and returned to the customer at the customer’s expense.
Furniture Returns
Furniture returns are subject to a 20% restocking fee. This fee helps offset the costs associated with transportation, handling, labor, warehouse or showroom reorganization, storage, and returning large merchandise to inventory.
Customers are responsible for all applicable pickup, return transportation, freight, and shipping costs associated with an approved furniture return.
Furniture Exchanges
If eligible furniture is exchanged within the return period for another furniture item of equal or greater value, the restocking fee may be waived at Change Everything’s discretion.
Any delivery, pickup, freight, transportation, or other service charges still apply.
If the replacement item is of lesser value, the standard 20% restocking fee applies to the returned merchandise, and any remaining balance will be issued as store credit.
Accessories & Decor
Eligible accessories and decor may be returned within 10 days of purchase or delivery for store credit, provided they are unused and in their original, undamaged, and resalable condition.
Accessories and decor are not subject to a restocking fee unless special handling, freight, return transportation, or other costs apply.
Final Sale Items
The following items are final sale and cannot be returned, exchanged, or canceled once the order has been placed:
- Custom furniture or merchandise
- Special-order merchandise, including items ordered specifically for your home that are not part of our in-stock inventory
- Clearance merchandise
- Merchandise sold “as-is”
- Seasonal and holiday merchandise
- Installed lighting, wall-mounted merchandise, or other items that have been installed
- Merchandise that has been altered, treated, modified, or used
- Gift cards and store credit, except where otherwise required by law
Any known imperfections in merchandise sold “as-is” will be considered accepted at the time of purchase.
Delivery, Pickup, Freight & Professional Fees
Delivery, pickup, shipping, freight, installation, and other service charges are nonrefundable once the service has been performed or the associated cost has been incurred.
Interior design, space planning, product sourcing, styling, and other professional service fees are also nonrefundable once the applicable service has been performed.
Order Changes & Cancellations
Please review your order carefully before approving your purchase.
Changes to orders can only be made before they are processed at our warehouse or ordered from our suppliers. Modifications are no longer possible once an order has started the fulfillment process. We strongly advise carefully reviewing your order details, including measurements and delivery paths, before finalizing your purchase.
Once fulfillment has begun or a special order has been submitted to a supplier, the order cannot be changed or canceled.
Special Orders & Estimated Lead Times
Estimated production, shipping, and delivery dates for special-order and custom merchandise are provided in good faith but are not guaranteed.
Delays may occur due to manufacturing, freight, supply-chain conditions, weather, port delays, material availability, or other circumstances outside the control of Change Everything Furniture & Design Solutions.
A change in an estimated completion, shipment, or delivery date does not make a special-order or custom item eligible for cancellation, return, or exchange unless otherwise required by law.
Measurements & Delivery Access
Customers purchasing merchandise without professional measurement services are responsible for confirming that the merchandise is appropriately sized for the intended location and can be safely delivered through all entryways, hallways, staircases, elevators, doorways, and other access points.
Change Everything Furniture & Design Solutions is not responsible for merchandise that cannot be delivered or placed because of size, access limitations, architectural conditions, layout constraints, or inaccurate customer-provided measurements.
Special-order and custom merchandise cannot be returned, canceled, or exchanged because it does not fit within the intended space or delivery path.
Complimentary showroom assistance, virtual assistance, and informal product recommendations do not include professional field measurements or guarantee that a product will fit within a customer’s space or delivery path.
Measurements, space planning, and product specifications provided as part of a paid Change Everything design service are governed by the applicable Design Agreement and scope of services.
Refused Deliveries, Redelivery & Storage
Please inspect merchandise and confirm measurements, delivery access, and your delivery schedule before your scheduled delivery.
Merchandise refused at delivery for reasons other than confirmed damage or manufacturing defect—including change of mind, size, color, appearance, inability to fit through the delivery path, or inability to accept the scheduled delivery—is subject to the applicable return policy, including restocking fees, pickup or return transportation costs, and any additional handling expenses.
If merchandise must be returned to our warehouse because delivery cannot be completed, additional redelivery, transportation, handling, or storage fees may apply.
Special-order and custom merchandise remain final sale and cannot be refused, canceled, or returned for these reasons.
Condition of Returned Items:
To qualify for a return or exchange, merchandise must be in new, unused, unaltered, undamaged, and resalable condition.
Merchandise cannot be returned if it has been:
- Used beyond reasonable inspection
- Damaged after delivery or pickup
- Stained, soiled, scratched, chipped, or altered
- Exposed to cigarette, cigar, marijuana, pet, or other significant odors
- Installed or mounted
- Modified, treated, refinished, or repaired after purchase
Change Everything reserves the right to refuse merchandise that does not meet these return-condition requirements.
Initiating a Return or Exchange:
To start a return or exchange, please contact us at sales@ShopChangeEverything.com within the applicable return period.
Authorization is required before merchandise is returned.
Customers are responsible for all costs associated with returning merchandise, including shipping, freight, transportation, and pickup fees, unless the return is the result of an approved damage or manufacturing-defect claim.
Damaged Merchandise
We inspect and handle merchandise carefully, but occasionally damage can occur during transportation or delivery. Please inspect your merchandise as soon as it is delivered or picked up.
Visible delivery or freight damage should be reported at the time of delivery whenever possible and no later than 24 hours after delivery.
To report damage, contact us at 970-797-0654 or sales@shopchangeeverything.com.
Please provide photographs showing, when applicable:
- The entire item
- Close-up images of the damaged area
- The packaging or carton, if available
- Any visible damage to the packaging
- Shipping or product labels when requested
Please retain packaging until we have advised you that it may be discarded when a freight claim may be required.
Manufacturing Defects
If you believe merchandise has a manufacturing defect, please contact us as soon as the issue is discovered.
Change Everything will review the issue and, when applicable, work with the manufacturer to determine the appropriate remedy.
Depending on the circumstances and manufacturer warranty, the resolution may include:
- Repair
- Replacement parts or components
- Replacement of the merchandise
- Exchange
- Refund or store credit when appropriate
The existence of a manufacturing defect does not automatically entitle merchandise to be returned for a refund.
Approved damage and manufacturing-defect claims are not subject to restocking fees, and Change Everything will determine responsibility for applicable transportation, shipping, or pickup costs based on the circumstances of the claim.
Manufacturer Warranties
Certain merchandise may be covered by a manufacturer’s warranty.
Manufacturer warranties are subject to the manufacturer’s individual terms, limitations, exclusions, and claim procedures and are separate from Change Everything’s return and exchange policy.
When applicable, Change Everything will assist customers in submitting a warranty claim to the manufacturer but cannot extend, alter, or guarantee the terms of a manufacturer’s warranty.
Natural Materials & Product Variations
Many of the products we sell are handcrafted or made from natural materials. Variations are expected and are part of the character of these products.
Natural characteristics may include:
- Knots
- Checking or small cracks
- Grain variation
- Color variation
- Mineral deposits
- Filled areas (wood filling)
- Natural fissures or cracks
- Stone veining
- Leather markings
- Upholstery dye-lot variations
- Handmade finishes
- Variations in texture, distressing, or coloration
These characteristics are not considered defects when they do not impair the normal use or structural integrity of the merchandise. Wood furniture is considered defective only if the issue affects the structural integrity of the piece.
Colors may also appear differently depending on lighting conditions, photography, computer monitors, mobile devices, and individual material or dye lots. Reasonable variations in color, grain, tone, texture, veining, markings, finish, and coloration are not considered manufacturing defects.
Damage, manufacturing defects, and workmanship concerns are evaluated separately from normal variations inherent in natural or handcrafted materials.
Store Credit
Store credit issued for an approved return may be used toward future merchandise purchases from Change Everything Furniture & Design Solutions. Store credit is not redeemable for cash except where otherwise required by law.
Online & Shipped Orders
For merchandise shipped directly to a customer, the applicable return period begins on the date the merchandise is delivered.
Original shipping and freight charges are nonrefundable.
Customers are responsible for return shipping, freight, handling, and related transportation costs on approved returns unless the merchandise is subject to an approved damage or manufacturing-defect claim.
Customers must obtain return authorization from Change Everything before shipping merchandise back.
Questions
We want you to feel confident about your purchase before you place your order. If you have questions about dimensions, materials, finishes, delivery access, return eligibility, or any part of this policy, please contact us before purchasing.
Change Everything Furniture & Design Solutions
970-797-0654
sales@shopchangeeverything.com
